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Return Policy
All returns are at the expense of the sender. Before returning an item, kindly send us an e-mail to customerservice@royalbabygifts.com within 10 days of receipt of your order. Please note that returned items must be unopened and in brand new condition. Kindly send your package via a prepaid, traceable method along with a copy of your sales invoice to:
Royal Baby Gifts
2615 Fish Hatchery Rd.
West Columbia, SC 29172

Please note: Custom made, monogrammed or personalized items are not returnable.
Please return items within 10 days of receipt in new condition with the manufacturer's tag attached.
Shipping costs associated with free or discounted shipping may apply to returned items.

If you receive a damaged freight shipment, please note the damage on the bill of lading before the delivery truck leaves. We will work with the manufacturer and delivery company to repair or replace the damaged item as soon as possible.

Cancellation Policy
Any orders that are not yet processed can be cancelled.

If you must cancel your order please contact Royal Baby Gifts at our toll-free number 877-222-9116. We cannot guarantee that order cancellations made via email will be caught and cancelled. You can reach us at our toll free number 877-222-9116 to insure the cancellation of your order and prevent unwanted charges and shipments. Our store hours are Monday through Friday 9:00 a.m. until 5:00 p.m. EST. If you are calling after our store hours please leave a detailed message on our voice mail and we will contact you to confirm your cancellation.

Items cannot be refunded once it has been custom made, monogrammed or personalized. Refusing acceptance of delivery by customer without prior written notification will be subjected to a 25% re-stocking fee. All cancelled orders must have written email confirmation from us that the order has been cancelled.


Refund Policy
It is our desire at Royal Baby Gifts to offer great baby gifts and products at great prices.  If, for some reason, you are not satisfied with your purchase, please contact us by phone to speak to a customer representative at our toll free number 877-222-9116 for a return authorization.  If you prefer to contact us by email please do so at customerservice@royalbabygifts.com This must be done within 30 days of receipt of your order and a confirmation email must be received by Royal Baby Gifts before a refund is authorized.  All returns must be approved by our customer service department.

How long before I receive my refund?

All refunds are processed upon inspection of returned items. They must be in the same condition as received.  Once your returned items have been processed, a credit should post to your credit card at a reasonable length of time (minus any shipping fees you incurred on your original order).

Many of our items can be personalized, monogrammed and special ordered.  Any of these types of items are considered non-returnable and non-refundable.  If you have any questions about your order, please contact our customer service department at our toll free number 877-222-9116.

Thank you for shopping at royalbabygifts.com as we are here to assist you in making your purchase for the royal baby in your life.

We appreciate your business and will do everything to make sure you are completely satisified.

Royal Baby Gifts
2615 Fish Hatchery Rd.
West Columbia, SC 29172
877-222-9116